SHIPPING. RETURN & REFUND POLICY. TERMS & CONDITIONS

You’re super important to us… So we work really hard to ensure your order ships out quickly, deliveries can take between 1-5 business day.

Orders placed after 1:30 pm will be couriered the following day. Rural deliveries typically take 1-2 days longer.

Freight charges will apply. We do ship internationally please contact us for pricing- Call (+64) 9 279 0998 or email botany@imageoasis.co.nz

All prices are in New Zealand Dollars. Prices include GST. We accept – Bank Deposit, Cash, Visa, MasterCard, Debit Card, Humm, Latipay, WeChat pay, Alipay.

RISK FREE GUARANTEE We want you to be more than happy. We want you to LOVE our products. We know if you are delighted you will tell others, and that is VERY VERY important to us because we create beauty for you and others. After all that’s been our growth strategy for a decade. In the unlikely event, that you change your mind, we’ll gladly exchange your purchase within 7 days from you receiving the product providing the product is unopened and not used.
In the event of your skin reacts to the product, please inform us as soon as possible and send us some images so we can provide you advice and arrange refund or exchange if needed.

Image Oasis Medispa will issue a full refund of the cost of the returned product purchased online if your skin has reaction with your product(s). Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Image Oasis Medispa will not issue full refund if you change your mind on the online purchase but we will consider to exchange to another item(s).

How To Return

Contact Customer Service within 7 days of receiving your order. After 7 days of receiving your order, we have the right not issue any refund or exchange. Please include the reason for return and photographs for verification.
Once we have approved your request. Please send your item(s) using local post which is trackable within 7 days from receiving the return confirmation.
When we receive the returned product, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
Once confirmed, the refund (excluding freight costs) will be credited back within 10-15 days

Please note:
We reserve the right to refuse the return if received in an unacceptable condition
We cannot process any products that are returned without our prior confirmation.
We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.

Please email botany@imageoasis.co.nz or phone 09 279 0998 for any enquire.

THANK YOU for the opportunity to earn your support. It really does mean a lot to us.

  • The Image Oasis Medispa Team